LettuceMETRICS DASHBOARD

Funnel velocity is deteriorating across key stages, with a 3% worsening in signed to income conversion. We must prioritize identifying and unblocking the post incorporation friction points to hit our 3 month payment goal.

Despite Q1's aggressive acquisition focus, lead generation efficiency is declining, with leads moving less than ad spend. Revisit marketing spend allocation to ensure CAC efficiency remains a priority as intent tapers.

Our mature cohort conversion rate of 50.9% is significantly below the 70% target, indicating a systemic issue in getting established customers to pay. Accelerating their activation is critical for revenue growth.

The successful launch of Healthcare with a 26% attach rate and strong TPV growth reinforces our strategic value proposition. Leverage these wins to drive further customer lock in and expand our service offerings.

Key metricsas of Mar 10

Signed

2.3K

cumulative · as of Mar 10

0.0% WoW7.9% MoM

Got Paid

748

cumulative · as of Mar 10

0.0% WoW4.6% MoM

Activated

1.3K

cumulative · as of Mar 10

4.3% MoM

Paying

556

latest month · as of Mar 10

11.9% MoM

Deposits

$10.9M

cumulative · as of Mar 10

29.5% MoM

Cum. TPV

$201.5M

cumulative · as of Mar 10

15.1% MoM

Booked ARR

$5.6M

latest month · as of Mar 10

10.1% MoM

Collected ARR

$2.2M

latest month · as of Mar 10

11.9% MoM

Weekly Acquisition Trends

Leads up 2.8% MoM, but efficiency worsening.

Website Sessions

Apr'24Aug'24Dec'24Apr'25Aug'25Dec'25060.0K120.0K180.0K240.0K2K34K29K53K137K161K150K156K199K172K173K110K73K107K95K103K138K158K186K233K224K149K111K

Leads Captured (7 day)

Apr'24Aug'24Dec'24Apr'25Aug'25Dec'2502.0K4.0K6.0K8.0K2107731K1K1K2K3K4K6K7K7K7K3K3K3K3K3K4K7K6K7K6K4K3K

Setup Started (7 day)

Apr'24Aug'24Dec'24Apr'25Aug'25Dec'2506001.2K1.8K2.4K281672532082093053213085165706256063512332852493304246432K2K2K2K1K

Docs Signed (7 day)

Apr'24Aug'24Dec'24Apr'25Aug'25Dec'25085170255340163135364122426310973826945446354707681204309334208127

Acquisition Metrics

Signed customers 2,316, growing 7.9% MoM.

Top of Funnel (Cumulative)

Apr'24Aug'24Dec'24Apr'25Aug'25Dec'2504.5K9.0K13.5K18.0K
  • Setup Started
  • Paperwork Signed

Activation Metrics

Activation up 4.3% MoM, but velocity worsening.

Active Customers (Cumulative)

Apr'24Aug'24Dec'24Apr'25Aug'25Dec'2504008001.2K1.6K
  • Incorporated
  • Been Paid

Banking Activity

TPV $201.5M, on track for $450M target.

Total TXN (aggr) + Deposit Balance

Apr'24Aug'24Dec'24Apr'25Aug'25Dec'25$0$55.0M$110.0M$165.0M$220.0M$0$3.0M$6.0M$9.0M$12.0M
  • Cumulative TPV
  • Cumulative Deposits

Monthly Payment Volume

Apr'24Aug'24Dec'24Apr'25Aug'25Dec'25$0$5.0M$10.0M$15.0M$20.0M$70K$1.3M$1.2M$1.7M$3.1M$2.3M$2.6M$4.5M$4.6M$4.9M$10.0M$7.7M$9.8M$12.3M$10.8M$12.4M$15.3M$13.6M$13.5M$18.1M$16.2M$18.7M$16.9M

Active and Paying Customers

Mature conversion 50.9%, below 70% target.

Active and Paying Customers by Month

Aug'24Oct'24Dec'24Feb'26Apr'26Jun'26Aug'26Oct'26Dec'2605001.0K1.5K2.0K881071161261591794975567008259501K1K1K2K2K2K2K
  • Paying Customers
  • Active Customers
Actuals
ProjectedProjected →

Monthly Revenue

Collected ARR $2.22M, growth needed.

Monthly Revenue (Collected ARR / 12)

Aug'24Oct'24Dec'24Feb'26Apr'26Jun'26Aug'26Oct'26Dec'26$0$200K$400K$600K$800K$12K$16K$25K$30K$32K$34K$166K$185K$233K$275K$317K$367K$417K$467K$517K$567K$617K$667K

ARR Growth

Booked ARR $5.64M, on track for $12M.
Actuals
Projected
← Mar'26 onwards are projections

Booking & Collected ARR

Jul'24Aug'24Sep'24Oct'24Nov'24Dec'24Jan'26Feb'26Mar'26Apr'26May'26Jun'26Jul'26Aug'26Sep'26Oct'26Nov'26Dec'26$0$3.5M$7.0M$10.5M$14.0M$1.0M$1.2M$1.3M$1.5M$1.6M$1.9M$5.1M$5.6M$6.3M$6.8M$7.3M$7.9M$8.5M$9.3M$10.0M$10.8M$11.5M$12.5M
  • Booked ARR
  • Collected ARR
  • Income ARR

Cost KPIs

Cost/Paid $5921, rising due to funnel leaks.

Cost / Lead

$98

YTD · 1mo lag

Cost / Started

$194

YTD · 1mo lag

Cost / Signed

$2K

YTD · 1mo lag

Cost / Activated

$4K

YTD · 1mo lag

Cost / Paid

$6K

YTD · 1mo lag

Cost / Lead (Monthly · past 12mo · 1mo lag)

Mar'25May'25Jul'25Sep'25Nov'25Jan'26Mar'26$0$20$40$60$80

Cost / Started + Cost / Signed (Monthly · past 12mo · 1mo lag)

Mar'25May'25Jul'25Sep'25Nov'25Jan'26Mar'26$0$850$2K$3K$3K
  • Cost/Started
  • Cost/Signed

Cost / Activated + Cost / Paid (Monthly · past 12mo · 1mo lag)

Mar'25May'25Jul'25Sep'25Nov'25Jan'26Mar'26$0$3K$5K$8K$10K
  • Cost/Activated
  • Cost/Paid

Marketing Spend

Ad Spend by Channel

Apr'24Aug'24Dec'24Apr'25Aug'25Dec'25$0$200K$400K$600K$800K
  • Google
  • Meta
  • YouTube
  • Community

CAC Breakdown

Cost / Lead
YTD · 1mo lag · top of funnel

$98

18% 4wk ↑ watch

Cost / Signed
YTD · 1mo lag · contract acquisition

$2K

5% 4wk ↓ better

Cost / Activated
YTD · 1mo lag · onboarding

$4K

8% 4wk ↑ watch

Cost / Paid
YTD · 1mo lag · true CAC

$6K

18% 4wk ↑ watch

Conversion Rates

Session → Lead (7d %)

Apr'24Oct'24Apr'25Oct'25Mar'260.0%2.0%4.0%6.0%8.0%

Lead → Signed (30d %)

Apr'24Oct'24Apr'25Oct'25Mar'260.0%3.0%6.0%9.0%12.0%

Account → Signed (%)

Apr'24Oct'24Apr'25Oct'25Mar'260.0%7.0%14.0%21.0%28.0%

Signed → Income (90d %)

Apr'24Oct'24Apr'25Oct'25Mar'260.0%15.0%30.0%45.0%60.0%